Frequently asked questions |
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My insurer has given me the number
of another garage. Do I have to use them? |
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No, you are legally entitled to choose where you have your
vehicle repaired. |
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| Q. |
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My insurance company has asked me to get more than
one estimate. How many do I need to supply them with? |
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Legally you only need to supply them with one estimate/quotation
from the company of your choice. |
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| Q. |
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Who will pay for the replacement vehicle? |
| A. |
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XL will recover all costs from the responsible driver’s
insurance company on your behalf. There will be no costs
to you for this service. |
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What if my vehicle is still driveable? |
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In order for us to try and book you a replacement vehicle
we will need you to find out the date your vehicle is being
repaired. |
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What if my vehicle is un-driveable or uneconomical to repair? |
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If your vehicle is un-driveable or uneconomical to repair,
ring us immediately so that we can provide you with a replacement
vehicle. |
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What type of courtesy car will I get? |
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We aim to give you a replacement vehicle appropriate to
your needs, so that you are not inconvenienced in any way. |
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| Q. |
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How long can I keep the replacement vehicle? |
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If your vehicle is repairable you can keep the replacement vehicle until yours
has been repaired. |
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| Q. |
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What if my passengers or I were injured? |
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If you or your passengers suffered an injury as a result
of the accident you are legally entitled to claim compensation,
please contact us for advice and guidance. |
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| Q. |
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My car has been bumped - I can’t see
any real damage so is it worth getting it checked? |
| A. |
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Yes, definitely.
Whilst there may not be any exterior damage visible, damage
can often occur to areas you can’t easily see so it’s
always a good idea to have your vehicle checked for safety
reasons. |
