It’s your legal right to take your car to the body shop of your choice. Don’t be pushed into accepting inferior standards by your insurance company - it’s your car, it’s your choice, insist on the best!

Guide to making a claim

If you’ve had accident, like many people you may be unsure of what to do next.

There are several factors to consider before you make a claim, so we’ve put together a simple, easy follow to guide on what choices are available to you, along with key facts about your rights.

Know your rights

• You have the legal right to take your vehicle to a garage of YOUR choice, and do not have to use your insurance company’s appointed repairer. XL is a totally independent accident repair centre and as such has vast experience of working with all makes and models of vehicle.
• You only need one quote/estimate.
• Make sure all work has a guarantee. At XL we’re so confident of the quality of our workmanship, we guarantee all work for 3 years. Your own vehicle warranty (where appropriate) will not be affected.

It’s your vehicle, it’s your choice so don’t settle for second best; insist on the garage of your choice.

Call our helpful and friendly team on 0800 954 0024 and we’ll help you get back on the road with the minimum amount of fuss.

The accident wasn’t my fault…. What happens now?

The other driver/party wants to pay cash

This is a very common situation and although this sounds the ideal route, it very rarely works out in practice.

Motor accidents repairs can be a costly business and it is very difficult to determine the exact costs of repairs at the outset as further damage may be round during the repair process, involving more labour and parts. If this happens after the other party has paid you, you could be left to foot the remainder of the bill. If you do decide to accept payment from the other driver, we will gladly provide you with an estimate to repair the damage, but before we proceed with the repairs it is very important that we obtain accurate parts prices and explain how the estimate is put together. Also, before the repairs begin please ensure that you have the cleared funds from the other party.

Our staff can advise you on this; just call the team on 0800 954 0024 today for advice.

Let XL arrange repairs through the other party’s insurance

Once we have all the other party’s details and liability is established, we can make the necessary arrangements to deal with their insurance company directly.

For most people this is the best route as it has many benefits. Protect your no-claims: with no impact on your own policy your bonus is unaffected Save money: no insurance excess to pay Stay mobile: we’ll organise a like-for-like replacement vehicle whilst yours is being repaired Peace of mind: with no risk, you won’t be left to foot the bill for unexpected additional repairs

This is undoubtedly the most effective solution in the vast majority of claims. With our specialist knowledge and insurance contacts, we can ensure the whole process runs smoothly from start to finish.

Call us today on 0800 954 0024 and enjoy the peace of mind of knowing your claim is being handled by professionals.