XL Motors Terms and Conditions

1. These conditions are upon which the Repairer, hereafter called (“the Company”) contracts with the Customer as named on any of the company estimates or invoices provided.
2. All estimates for work to be done are valid for 14 days from the date of despatch of the estimate by the Company to the Customer. If the Customer deposits a vehicle with the Company for the purpose of the Company preparing an estimate then a storage charge based on the Company’s current storage rates will be made to the Customer operating from the third day unless the estimate is accepted by the Customer within 2 days of its despatch by the Company, or the vehicle is removed from the premises by the Customer within that time.
3. All prices quoted by the Company for parts are based on the prices current at the time of preparing the estimate and the Company reserves the right to increase such prices to the Customer if the price to the Company is increased between preparing the estimate and obtaining the parts in order to carry out the work.
4. Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at the time. If you or the owner of the vehicle is registered for VAT purposes and the vehicle is used for business purposes the VAT content of the repair bill must be paid by you.
5. If for any reason the work requested by the Customer is not carried out in full the Company will charge a reasonable amount for the work actually carried out. Any variation agreed between the Company and the Customer to the work to be carried out shall be deemed to be an amendment to the contract and shall not constitute a new contract. The Company reserves the right to sub-contract all or any of the work.
6. The Company will use its best efforts to carry out the work in the time notified to the Customer but time shall not be of the essence and no liability is accepted by the Company for any delays.
7. Work shall be deemed to be completed when the Customer is advised by the Company that such work is complete. The Customer will pay the Company for all work done and materials supplied as well as any storage charges before the vehicle may be removed from the premises. If the Customer fails to pay the amount due and fails to collect the vehicle within 7 days of being advised that repairs are complete, the Company will charge for storage at its current rates. The Company may sell the vehicle if the Customer shall fail to pay and collect it within 3 months of the date of being notified that the work has been completed. Upon such a sale the Company shall pay the balance of the proceeds of sale to the Customer after deducting all its charges and any subsequent costs of sale.
8. The Company will only be responsible for loss of or damage to any vehicle or its accessories caused by its negligence. The Company will take no responsibility for loss or damage to items of value not related to the vehicle which have not been removed by the customer.
9. All parts replaced during service or repair, except those that have to be returned to manufacturers or suppliers under warranty or service exchange arrangements, will be retained by the Company for the Customer until the next time when the vehicle is collected by the Customer. If the Customer does not specifically ask to take possession of such replaced parts when collecting the vehicle then they will become the property of the Company to dispose of as it deems fit.
10. The Company warrants that all genuine parts fitted to the vehicle will be free of defects for twelve months. In respect of any other parts fitted the Company assigns to the Customer the benefit of the applicable manufacturer’s warranty. The Company warrants its work free from defects for a period of thirty-six months from the date of completion of the work.
11. If the Company is instructed to carry out repairs to a water leak the Company will only repair any identified leak and this repair will be guaranteed for three months only. The Company gives no warranty in respect of any repair or claims related to rust or corrosion.
12. All invoices are due for payment on thirty days of invoice. Any invoice outstanding beyond this period will be referred to our appointed Recovery Agents and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

Nothing contained herein shall affect the Customer’s statutory rights.

Privacy policy

XL is dedicated to protecting your privacy. We will not sell, rent, loan or give your email address or other personal information to any third party.

Collection of your Personal Information

• You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy policy explains data collection and use in those situations.
• This privacy policy covers our treatment of personally identifiable information that we collect when you are on our site, and when you use our services.
• We pledge to hold all information you provide to us in absolute privacy.
• We will NEVER sell or rent your name or personal information to any third party without your express permission.
• We NEVER sell or rent our mailing list.
• Only authorised employees may access your information.

Use of Your Personal Information

If you request information from us you may receive an initial email from XL thanking you for your enquiry. In addition, from time to time you may receive further email communication from us, keeping you up to date with any news or changes to our services. If you would rather not receive communication from us in this way please click on the unsubscribe link that appears on these emails and you will immediately be removed from our database.

We may also use personal information in a manner that does not identify you specifically nor allow you to be contacted but does identify certain criteria about our visitors in general. For example, we may inform third parties (such as our website development company) about the number of number of unique visitors and the pages most frequently browsed.

Links to Third Party Sites

This website contains links to other web sites that are not controlled XL. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. The XL Privacy Policy applies solely to information collected by this website.

Enforcement of this Privacy Policy and Contact Information

We welcome any comments you may have regarding our privacy policy.
If for any reason you believe that your privacy has been breached through the use of our site, please contact us immediately by email and we will do our best to identify and resolve the problem as quickly as possible.

XL Motors Referral Programme Terms and Conditions

1. Referrals MUST be new customers to XL Motors. If the person recommended is already registered as a client or has been previously referred to XL Motors this incentive will not apply.
2. The referral reward will be sent to the referrer within 30 days of the work to the referred client’s vehicle being completed or the referred client settling their invoice with XL Motors, whichever is appropriate.
3. Referral reward will be a £10 high street voucher per referred client. High street stores will be identified and decided by XL Motors, a choice of vouchers is not guaranteed.
4. This program cannot be combined with any other offers or promotions.
5. This incentive applies to the initial work completed for the referred client only and does not apply to any future work undertaken by XL for the referred client. A single, one-time referral reward will be made to the referring party.
6. No cash alternative will be offered for the incentive, and the incentive will not be transferable. All incentives must be accepted as offered.
7. Referrers will be responsible for any dealings with the Inland Revenue regarding their referral rewards and tax due, if any.
8. Initial referrals must be made via phone, fax or email as indicated at www.xlarc.co.uk/referrals
9. XL Motors reserves the right to amend or vary the terms and conditions of this program (including the incentive), or withdraw it at any time without notice. In the case of dispute, the decision by XL Motors is in all cases final.

If you have any queries about XL’s terms and conditions, privacy policy, or referral programme terms and conditions please email us at enquiries@xlarc.co.uk and a member of our team will contact you directly.